HOW TO TRACK YOUR DEFECTS


Mercury Quality Center, also known as Test Director or HP Quality Center is a test management tool used to track requirements, write test cases, log defects, generate reports.
Do you use it? If yes, do you use it for everything mentioned above or you limit its use to log and track defects?
I have used Mercury for many years now, but not everywhere I’ve been. I have to say that the main reason I like it is because you can keep track of your defects so easily.
What other tools you can use to log and keep track of your defects?
Excel is a very good tool and basically you record every defect with info in the correspondent columns. You can name the columns anything that’s relevant for you: defect logged by, assigned to, logged on the date…, comments, status.
Another tool I’ve used for defect tracking is Rational DDTS. This is a tool that generates an automated number for your defect, can notify people when a new defect is logged, and others.
Very similar to Mercury; I’m not sure if you can also create your test cases in it, I’ve used it only for defect tracking.
The main advantage of using Mercury or Rational DDTS is that it gives people visibility on the defects; business and management seem to be more aware of the number, severity, and priority of the defects. Somehow an Excel spreadsheet that sits somewhere on your drive (or a shared drive) does not have the same effect.
What tool do you use for test management? What are the advantages/disadvantages of using the tool?
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7 responses to “HOW TO TRACK YOUR DEFECTS

  1. We also use Mercury in our company for test case writing, execution and defect management. I can say that it is a very useful tool because you can organize test cases very well and you can keep a history of the defects that were logged. Anybody who has access can leave a comment on the defect and this sometimes helps other people gather more data about the problem.

  2. Georgia, how do you report test execution by using Mercury or Excel? Can you give us an example for both? Thanks a lot.

  3. Marian, no matter which tool you use to report the test execution, it’s important to report on the most important items (important so that management can make informed decisions).
    If you use Mercury, you have a number of columns that you can select for your report and then you just generate it.
    If you use Excel, you will have to create the actual report from scratch and then you just update it as you go along. Go to the Free downloads page to see how a test execution report looks like.

  4. I am a junior tester and I’m not very familiar with keeping track of the bugs recorded for a project. In the projects I’ve worked so far, people were not so familiar on how to log defects and keep trackof the status. Everybody does pretty much what they think it’s appropriate, so….is there a consistent way to do this?

  5. Consistency is hard to reach, Dana. People have different experiences and if there isn’t one person to get everybody on the same page in terms of how things are done, then there isn’t any consistency. That can be in how test cases are written or how defects are logged. I suggest the team should get together before starting any major tasks and get to an agreement on how they want those tasks to be done.

  6. I am looking for a way of tracking changes to defects in mercury i.e. whenever a change to a defect is done i need history of who made the change.

    • Go to the Defects tab, select the defect you want to see. At the bottom of the screen you will see three tabs: Description, History, and Comments. I believe these are settings that an Admin can do, if you don’t see them it means that they’re not set up. The History tab shows you all the changes to the defect.

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