If you are giving feedback to a colleague about his/her work how do you do it?
Let’s say this colleague wrote a requirements document. Or a test strategy document, if you want. You are the BA or the QA lead who has to review the document and provide feedback.
What do you look at? Do you look at the layout, check the content? Do you point out grammar and spelling mistakes?
From what I’ve heard and know, people are very sensitive to the feedback received. It’s not the actual feedback that matters most, but the way it’s delivered. Don’t you think?
I was browsing an HR site and I stumbled upon this: the proper way to give negative feedback is called the Sandwich. Say something positive first, then state the problem or give the negative feedback. Finish the sandwich with a slice of something nice and positive.
I never knew there is a ‘proper’ way to deliver negative feedback. Did you?